Sales | Services
What brands of equipment do you service?
We support and repair all Nouvag manufactured equipment along with equipment which is sold and distributed by Nouvag Switzerland.
What is your shipping address for repairs?
All repairs should be sent to:
6201 Airport Freeway, Suite 200
Haltom City, TX 76117
Do you provide shipping labels?
We do not provide shipping labels so you may ship your repair via the method is most convenient for you. The most common inbound shipments arrive via UPS, FedEx and USPS Priority Mail. All outbound shipments are processed via UPS.
Do you require a repair order or RMA?
We do not require a repair order or RMA.
What should I include with my shipment?
Please include the main contact’s name and phone number, a business card, and a short note describing the nature of the problem you are experiencing with your equipment.
Do you ship internationally?
We love our international customers and welcome all repairs and orders from abroad. We send and receive shipments regularly to/from the US, Canada and South America.
Will you provide an estimate?
Yes, we will always evaluate your equipment and provide an estimate for approval before making any repairs.
What is your average repair time?
Our average estimate/repair time is 1-2 business days of receipt. However, due to the ever-changing nature of our business, please call our office for a more definitive repair time.
Do you provide loaners while my equipment is being repaired?
We do not provide loaners however, if you need your equipment back quickly, please let us know and we will do our best to expedite your repair.
Do you provide technical support?
Absolutely. If you need technical assistance, please call our office and speak to one of our trained technicians.